We use tracked deliveries with ALL our shipped items, including "Authority to Leave", "Signature Required" and "Express" orders. Please note, we include an "Authority to Leave" option with orders - when you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature. Please note if you opt to leave your order unattended, Health Systems Go will not be responsible for any lost or stolen packages. "Signature Required" orders are an additional $2.95 AU and "Express" orders are an additional $10.00 AU.
We will dispatch your order within 24 hours (Monday to Friday only, except public holidays). You will receive a tracking number and link to track your delivery once it has been dispatched.
Sometimes selecting the right size when buying items online can be difficult. If you have any questions or concerns about sizing, we'd be more than happy to assist. Just email us at firstname.lastname@example.org for assistance.
If your order isn’t right for you, you can *return it for a refund (*minus shipping) or *exchange within 30 days of receiving your order. Simply email us with your reason for refund or exchange to get the "Return Authorisation Form" email@example.com
*Costs for the return of item(s) to Health Systems Go, whether for a size exchange or refund, is the customer's responsibility.
We will cover postage back to you for a size exchange (one exchange per order). Please note that postage costs to return the item(s) to Health Systems Go remain the customers responsibility. Free shipping for size exchange excludes clearance items.
If you are not 100% satisfied with your purchase from Health Systems Go you can return your purchase to us for a full refund minus any postage costs.
We are unable to accept any item(s) that have been damaged or show signs of use of the product. The product must be in new and original condition for us to accept a return. Please note we are unable to accept items returned with scratched or dirty blemishes. We advise that when you try on your new item for the first time you wear socks for shoe items and a t-shirt for Core360 belts (and test them out on the carpet, just in case!).
To us the original branded packaging is as important as the item(s) itself, therefore we cannot accept item(s) back for an exchange or refund without the original packaging in sale-able condition.
We will accept item(s) back for an exchange or refund provided that following conditions are met**:
**We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.