Frequently Asked questions??

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SHIPPING

We use tracked deliveries with ALL our shipped items. Please note, we include "Authority to Leave" with our orders under $150 - when purchasing one of our products you are allowing our carriers to leave the package unattended at your address without a signature. 

Health Systems Go will not be responsible for any lost or stolen packages. "Signature Required" orders are an additional $2.95 AU and "Express" orders are an additional $10.00 AU.

We will dispatch your order within 24 hours (Monday to Friday only, except public holidays). You will receive a tracking number and link to track your delivery once it has been dispatched (please check your spam folder, sometimes our order updates end up there). We are a busy clinic, so do not panic if you are waiting on your tracking number, your parcel has likely been sent and we are working hard to get it up online. 

RETURNS OR REFUNDS

Sometimes selecting the right size when buying items online can be difficult. If you have any questions or concerns about sizing, we'd be more than happy to assist. Just email us at info@healthsystemsgo.con.au for assistance.

If you are not happy with your purchase/size/fit, you can *return the item (excluding Wild Toes), *minus shipping and *exchange for another size or refund within 30 days of receiving your order. Simply email us with your reason for refund or exchange to receive a "Return Authorisation Form" from our office info@healthsystemsgo.con.au 

*Costs for the return of item(s) to Health Systems Go, whether for a size exchange or refund, is the customer's responsibility. 

SIZE EXCHANGE

We will cover postage back to you for a size exchange (one exchange per order). Please note that postage costs to return the item(s) to Health Systems Go remain the customers responsibility. Free shipping for size exchange excludes clearance items. 

RETURN CHECKLIST

We are unable to accept any item(s) that have been damaged or show signs of use of the product. The product must be in new and original condition for us to accept a return. Please note we are unable to accept items returned with scratched or dirty blemishes. We advise that when you try on your new item for the first time you wear socks for shoe items and a t-shirt for Core360 belts (and test them out on the carpet, just in case!). 

To us the original branded packaging is as important as the item(s) itself, therefore we cannot accept item(s) back for an exchange or refund without the original packaging in sale-able condition.

We will accept item(s) back for an exchange or refund provided that following conditions are met**:

• Unworn and unused with the original tags still attached.
• In the original packaging which must be in the original condition – please do not attach the returns label directly to the branded box.
• If you are recycling the original post bag the shoes were sent in, turn the bag inside out or cover/remove any existing delivery or courier labels.

**We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.